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Claims Advice
What to do in the event of a claim

If you need to report a new claim or incident, please refer to your policy summary, policy booklet or certificate for your insurance company details. You should contact the insurance company or legal expenses provider (in the case of non fault motor claims) direct as soon as possible using the contact details below. If in doubt about of who you should advise, please contact us by telephone or e-mail during office hours.

All Non Fault Motor Claims

  • Direct Accident Management: 0845 054 1000
All Other Claims Except Windscreens
  • ABC: 0845 640 5105
  • Allianz: 0845 600 0676 – Motor
  • Allianz: 0845 073 1114 - Household
  • Aviva: 0800 246 876 - Fleet
  • Aviva: 0800 678 999 – Motor
  • Aviva: 0800 012 345 - Household                 
  • AXA: 0870 900 1175 – Motor
  • AXA: 0870 556 1161 - Household
  • Brit: 0800 246 815
  • Chaucer: 0800 072 2050
  • Congregational & General: 01274 700 700
  • Devitt: 0800 169 5072
  • Equity: 0844 608 1937 - Motor
  • Equity: 0844 335 0132 - Household
  • Europ Assistance: 0870 737 5775
  • Europa: 0845 338 8983
  • Fortis: 0238 031 2222 – Motor
  • Fortis: 0870 122 2021 - Household
  • Groupama: 0870 240 1895 – Motor
  • Groupama: 0870 240 3093 - Household
  • Hastings: 0844 800 4585
  • Highway: 0871 222 6062
  • Home & Legacy: 0844 893 8370
  • HSBC: 0844 800 1931
  • Iprism: 0845 465 0045
  • KGM: 0844 412 6412
  • Lancaster: 01908 683 013
  • Legal & General: 01473 228 300
  • Markerstudy: 0870 166 6506 
  • MMA: 0844 902 2220 – Motor
  • MMA: 0870 844 4441 - Household
  • NIG: 0870 151 5596 – Motor
  • NIG: 0845 607 1626 – Household
  • Novitas: 0845 230 4142
  • Provident: 08705 320 999
  • Rentguard: 0800 408 5565
  • Royal & Sun Alliance: 0870 165 0501 – Motor
  • Royal & Sun Alliance: 0845 675 0404 – Commercial Vehicle
  • Sabre: 0800 243 071
  • Service: 0500 511 001
  • Towergate: 0289 051 5014 – Motor
  • Towergate: 0780 905 0683 – Household
  • Tradex: 0845 373 1300
  • Zenith: 0870 530 5030
  • Zurich: 0800 400 641 - Motor
  • Zurich: 0845 601 0869 - Household
Windscreen Claims

  • National Windscreens: 0800 083 5900 Quoting Reference: NW33/C105 (N.B. Not Chaucer, Markerstudy or Zenith including Europa Zenith)

Approved Motor Accident Repairers
  • Isolda Repair Centre: 01992 471 155 - Broxbourne
  • Sollis Panelcraft: 01279 417 222 – Harlow
  • Sollis Panelcraft: 01245 505 700 – Chelmsford
  • Turnford Body Repairs: 01993 440 891 - Turnford